• Where can I download the newest application of mice?


  • (1) Click “DOWNLOAD” in our main page and find a HERA link to download the latest software.

    (2) Click “SUPPORT” on the upper right, find a “DOWNLOAD” link and click your own product logo to download the latest HERA software.

  • How do I open and execute the HERA software after downloading?


  • The HERA software developed by GAMDIAS is a Green product. You can use it without installation. It's easy to carry around because you can save it on any removable storage device. It uses few system resources and leaves no record in your computer registry after it has been uninstalled. Just click and run the "hera.exe" file in your HERA software folder and you are ready to set it up for use.

    Tips: Do the following to set your HERA software to run automatically after the computer has been started: Press the WinKey (the key between Ctrl and Alt in the lower left corner of the keyboard) and press R to open the "Run" dialog; type shell:startup and press OK. The "Start" folder will now be displayed, right click the hera.exe file and select "Copy" in the popup window, right click inside the "Start" folder and select "Paste as shortcut" in the popup window, the HERA software will now run automatically each time the computer is started.

  • Where can I find or update the firmware for my gaming mouse?


  • Open the HERA program, click the "Update/support" page to the left and the current version of your HERA firmware will be displayed to the right of the "Firmware version". Click the "Check update" option at the bottom and the latest firmware version number will display to the right. If your firmware is an older version, click "Update" to autorun the download and install the update. The "Update" option will not be displayed if your firmware is already the latest version.

  • Can I use my mouse with a USB-to-PS/2 adapter?


  • No, your mouse only supports the USB interface. Using it with a USB-to-PS/2 adapter would lead to incorrect operation.

  • What can I do if the mouse does not function?


  • (1) Make sure the USB connector on the mouse lead is firmly inserted in the PC USB port.

    (2) Make sure the USB connector on the computer is properly installed.

    (3) Make sure the USB wire is not twisted, damaged or broken.

    (4) Try connecting the mouse to another USB port on the computer.

    (5) Contact us if the problem persists.

  • What can I do if the mouse does not function or functions incorrectly when connected to a USB hub?


  • (1) Make sure the USB connector of the mouse is properly installed.

    (2) The mouse may become unstable when connected to an unpowered USB hub or one with too many connected devices. This may have caused the available current to fall below 250mA. Please try connecting the mouse to another USB port.

    (3) Contact us if the problem persists.

  • When using a mouse, after the setup file has been saved correctly, some mouse functions become unavailable if the HERA software is not installed. Is this normal?


  • Yes, this is normal with the HERA software. Some of the setup functions may run only with it installed. See some examples:

    (1) Setup file function: Setup file autoswitch and setup file switch key.

    (2) Shortcut key: Fast start function, open other multimedia players, open Skype and OTF instant recording, display configuration map, and call HERA.

    (3) Sound effects and timer function.

  • Can I modify and/or disassemble my Gamdias product?


  • Please DO NOT modify and/or disassemble the GAMDIAS product. Doing this will void the limited warranty.

  • How can I return, replace, or have a faulty Gamdias product repaired?


  • Please contact the nearest GAMDIAS branch, dealer, or service partner for assistance.

  • Where can I download the newest application of mice?


  • (1) Click “DOWNLOAD” in our main page and find a HERA link to download the latest software.

    (2) Click “SUPPORT” on the upper right, find a “DOWNLOAD” link and click your own product logo to download the latest HERA software.

  • How do I open and execute the HERA software after downloading?


  • The HERA software developed by GAMDIAS is a Green product. You can use it without installation. It's easy to carry around because you can save it on any removable storage device. It uses few system resources and leaves no record in your computer registry after it has been uninstalled. Just click and run the "hera.exe" file in your HERA software folder and you are ready to set it up for use.

    Tips: Do the following to set your HERA software to run automatically after the computer has been started: Press the WinKey (the key between Ctrl and Alt in the lower left corner of the keyboard) and press R to open the "Run" dialog; type shell:startup and press OK. The "Start" folder will now be displayed, right click the hera.exe file and select "Copy" in the popup window, right click inside the "Start" folder and select "Paste as shortcut" in the popup window, the HERA software will now run automatically each time the computer is started.

  • Where can I find or update the firmware for my gaming mouse?


  • Open the HERA program, click the "Update/support" page to the left and the current version of your HERA firmware will be displayed to the right of the "Firmware version". Click the "Check update" option at the bottom and the latest firmware version number will display to the right. If your firmware is an older version, click "Update" to autorun the download and install the update. The "Update" option will not be displayed if your firmware is already the latest version.

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