Please update FW according to your model.

We do apologize for this since we don't sell keycaps separately any more. Perhaps you can visit the local 3C retail stores to see if they have any useful stuffs.

Please check out whether the model supports the HERA software or not. If it doesn't, the functions are preset and not allow to change.

The HERA software, developed by GAMDIAS, is a Green product. You can use it without installation. It's easy to carry around because you can save it on any removable storage device. It uses few system resources and leaves no record in your computer registry after it has been uninstalled. Just click and run the "hera.exe" file in your HERA software folder and you are ready to set it up for use. Tips: Do the following to set your HERA software to run automatically after the computer has been started: Press the WinKey (the key between Ctrl and Alt in the lower left corner of the keyboard) and press R to open the "Run" dialog; type shell: startup and press OK. The "Start" folder will now be displayed, right click the hera.exe file and select "Copy" in the popup window, right click inside the "Start" folder and select "Paste as shortcut" in the popup window, the HERA software will now run automatically each time the computer is started.

Open the HERA program, click the "Update/support" page to the left. The current version of your HERA software will display to the right of "HERA edition". Click the "Check update" option at the bottom and the latest HERA version number will be displayed to the right. If your software is an older version, click "Update" to autorun the download and install the update. The "Update" option will not be displayed if your software is already the latest edition.

No, our keyboard supports the USB interface only. Using it with a USB-to-PS/2 adapter will lead to incorrect operation.

Step1. Installed Hera, click right button, choose Hera Properties, click Security item. Step2. When you see the Administrator with no permission, select Administrator, open edit, follow the picture. Step3. Check box of Full Control click to allow, follow the picture. Step4. Follow the picture, click OK.

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