Please submit a RMA request (click here) and leave your "serial number". We will forward your information to our distributor in your country and provide you the further assist according to your warranty.

If you want to sync the fans to your PC, please check out the motherboard manual to see that if there is a 5v 3-pin header on the motherboard.

Please test the fan by swapping the control box for another unresponsive fan position to see which one the is broken, the control box or the fan.

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