Try to connect the headset to another machine or USB port. If the problem still exists, please submit a RMA request (click here) and leave your serial number and purchasing date. We will forward your information to our distributor in your country and provide you the further assist according to your warranty.

Please check our Downloads page and select the headset model to get the audio driver.

Place the side lining on the earcup and draw it back bit by bit. Slide the earpad lining slowly untill the entire earpad is attached to the earcup.

No. Please clean the dirt or dust with a wet cloth and keep it in a dry place.

Yes, our gaming headsets are designed for all shapes and sizes.

In-line controls let you adjust the volume and mute the audio. The volum control can affect the incoming audio from the headset. The mute bottom allow you to mute or un-mure the microphone.

EOS is the driver for EROS series, the surround sound headsets for gaming. EOS delivers thrilling surround sound for movies, games and music, and it also has multiple audio effects such as karaoke/magic voice settings which offers a wide variety of entertainment.

EOS software has been combined with the HERA software, so please download HERA software to adjust the sound system.

Try to connect the headset to another machine. If the problem still exists, please submit a RMA request (click here) and leave your serial number. We will forward your information to our distributor in your country and provide you the further assist according to your warranty.

Look for the USB ports on the computer or notebook and check if it is workable. Then connect the gold-plated USB of the headset by plugging into the USB port.

1. Make sure your USB connectors plug into the correct USB ports of your computer/notebook.
2. Adjust the volume or mute function of your headset and applications of computer/notebook.
3. Confirm your computer's audio output settings are correct.
4. Connect to other computers/notebooks.

Please intall the HERA software so that you con experience thrilling surround sound and enjoy more entertainment with the EROS surround gaming headset.

The EROS stereo gaming headsets with Gold-plated 3.5mm stereo plug deliver crystal-clear sound quality and make you judge the enemy position easily in the game. EROS surround sound gaming headsets with Gold-plated USB plug (USB sound card) deliver thrilling surround sound for Movie /Game/Music by EOS.

Look for the matching color between the 3.5mm stereo plug and the ports of your computer/notebook. Green connector indicates for the speaker output function. Red connector indicates for the microphone input function.

1. Make sure your USB connectors plug into the correct USB ports of your computer/notebook.
2. Adjust the volume or mute function of your headset and applications of computer/notebook.
3. Confirm your computer's audio output settings are correct.
4. Connect to other computers/notebooks.

No. Althought the HEBE series usually support other drivers, the HEBE Stereo gaming headset does not need another driver. Please visit the product page to get more information.

To use the HEBE M1 with HERA, you need to download the latest version when you open HERA for the first time. It will prompt users to download the latest headset drivers ( HID Command / EOS ).

Yes. Please update HERA to determine the latest version of EOS. If the EOS version is old, please delete first, and then open the HERA, which will detect and install the latest version of the EOS. Click here to download HERA.

No, the EROS M1 is not compatinle with Xbox One. Please refer to the EROS E2 which supports the console game.